Talk to a person, not a call centre
When you call West End, you reach our experienced local staff: people who know our participants, our homes and our programs, and can help from the very first conversation. No call centre, no queues, no being passed around.
Our Office
Our Activity & Leisure Centre
Send an enquiry
Thanks, we'll be in touch.
Your email app has opened with your enquiry ready to send to intake@westendss.com.au. If it did not, call us on (03) 5336 4876.
We want to hear from you
Whether it's a compliment, an idea or a concern, we'd love to hear it. To us, every complaint is a gift, it shows us where we can do better, and it's how we keep providing a better service for everyone we support.
Always here to listen, call us
Speak with any team member, your team leader, or call our office on (03) 5336 4876. A quick conversation is often all it takes.
Share it in writing
Compliments and complaints alike help us keep growing and learning, and we genuinely welcome both. Email admin@westendss.com.au, use the enquiry form above, or download our Complaints & Feedback form. Every piece of feedback is acknowledged, taken seriously, and used to make West End better, and we keep you informed the whole way through.